Monthly Per Seat Prices at Regular Level of Service


     Table 1.   Entry Level Desktop Processing Power

Service Set IBM Workstation Dell Workstation Compaq Workstation

Bronze

 $99.95 $105.43 $109.45

Silver

 $115.14 $120.62 $124.64

Gold

 $153.36 $158.84 $162.86

Platinum

 $166.55 $172.03 $176.05

Current configuration:  Celeron processor, 1.0 GHz, 128 Mb, 20 GB
Ability to satisfy order is based upon product availability


     Table 2 (G1).   Low Level Desktop Processing Power

Service Set IBM Workstation Dell Workstation Compaq Workstation

Bronze

 $119.44 $123.37 $125.89

Silver

 $134.63 $138.56 $141.08

Gold

 $172.85 $176.78 $179.30

Platinum

 $186.04 $189.97 $192.49

Current configuration:  P3 processor, 1.0 GHz, 128 Mb, 40 GB


     Table 3 (G2).   Medium Level Desktop Processing Power

Service Set IBM Workstation Dell Workstation Compaq Workstation

Bronze

 $122.05 $124.83 $131.07

Silver

 $137.24 $140.02 $146.26

Gold

 $175.46 $178.24 $184.48

Platinum

 $188.65 $191.43 $197.67

Current configuration:  P4 processor, 1.8 GHz, 128 Mb, 40 GB


     Table 4 (G3).   High Level Desktop Processing Power

Service Set IBM Workstation Dell Workstation Compaq Workstation

Bronze

 $125.32 $128.70 $135.39

Silver

 $140.50 $143.89 $150.58

Gold

 $178.73 $182.11 $188.80

Platinum

 $191.91 $195.30 $201.99

Current configuration:  P4 processor, 2.0 GHz, 256 Mb, 40 GB


     Table 5.   Laptops

Service Set IBM Laptop Dell Laptop Compaq Laptop

Bronze

 $147.54 $165.38 $168.24

Silver

 $162.73 $180.57 $183.43

Gold

 $200.95 $219.79 $221.65

Platinum

 $214.14 $231.98 $234.84

Current configuration:  P3 processor, 1.0 GHz, 128 Mb, 20 GB


     Table 6.   Workstation Services Only

Service Set Any Workstation

Bronze

 $  70.53

Silver

 $  85.72

Gold

 $123.94

Platinum

 $137.13

Services provided for customer owned workstation


     Table 7.   Intel Servers

Service Set Low Level Server Med Level Server High Level Server

Bronze

 $223.82 $518.69 $  967.65

Silver

 N/A N/A N/A

Gold

 $277.23 $572.10 $1,021.06

Platinum

 $290.42 $585.29 $1,034.25

Current Configuration:
     Low Level - X Series 330
     Medium Level - X Series 250
     High Level - X Series 370


     Table 8.   Unix Servers

Service Set IBM Server Sun Server

Bronze

 $383.21 $386.33

Silver

 N/A N/A

Gold

 $436.62 $439.74

Platinum

 $449.81 $452.93



     Table 9.   Printers

Printer Model Monthly Seat Charge

HP InkJet

 $16.23

HP DeskJet

 $28.73



     Table 10.   Software

Click here for software prices.



     Table 11.   Monthly Per Seat Price Reductions

For all Tables 1 - 5 and Tables 7 & 8:
All orders at the quantities stated, reduce the prices found in Tables 1 - 5 and Tables 7 & 8
by the amounts shown in the table below.


Service Set 5,001 - 7,500 Seats 7,501 - 15,000 Seats 15,001 - 30,000 Seats >30,000 Seats

Bronze

 $0.00 $0.00 ($2.00) ($2.00)

Silver

 ($4.50) ($7.00) ($10.00) ($10.00)

Gold

 ($8.50) ($13.00) ($16.00) ($16.00)

Platinum

 ($13.00) ($20.00) ($24.00) ($24.00)



Optional Levels of Service


Select Service set above and add the appropriate optional price for specific service level listed below.
Due Diligence items will be priced upon completion of the definition of specific requirements.


     Hardware Maintenance

Service Level Service Characteristic Price

None

 No hardware maintenance provided  

Basic

 Restore to service within 3 working days INCL

Regular

 Restore to service by close of next business day INCL

Premium

 Restore to service within 8 work hours TBD

Enhanced

 Restore to service within 4 work hours TBD

Critical (Due Diligence Required)

 Restore to service within 2 contiguous hours DD



     System Software Maintenance

Service Level Service Characteristic Price

None

 No system software maintenance  

Basic

 Restore to service within 3 working days INCL

Regular

 Restore to service by close of next business day INCL

Premium (Requires HM Enhanced)

 Restore to service within 8 work hours TBD

Enhanced (Requires HM Enhanced)

 Restore to service within 4 work hours TBD

Critical (Due Diligence Required)

 Restore to service within 2 contiguous hours DD



     Application Software Maintenance

Service Level Service Characteristic Price

None

 No support for DCS provided application software  

Basic

 Restore to service within 3 working days INCL

Regular

 Restore to service by close of next business day INCL

Premium (Requires HM Enhanced)

 Restore to service within 8 work hours TBD

Enhanced (Requires HM Enhanced)

 Restore to service within 4 work hours TBD

Critical (Due Diligence Required)

 Restore to service within 2 contiguous hours DD



     Hardware Technology Refreshment

   IBM

Service Level Service Characteristic Low Med High Laptop (P1)

Basic

 Refreshment at least every 4 yrs. w/
no more than a 3 yr. avg.		 TBD TBD TBD TBD

Regular

 Refreshment at least every 3 years INCL INCL INCL INCL

Premium

 Refreshment at least every 2 years TBD TBD TBD TBD

Enhanced

 Refreshment at least every 1.5 years TBD TBD TBD TBD

   DELL

Service Level Service Characteristic Low Med High Laptop (P1)

Basic

 Refreshment at least every 4 yrs. w/
no more than a 3 yr. avg.		 TBD TBD TBD TBD

Regular

 Refreshment at least every 3 years INCL INCL INCL INCL

Premium

 Refreshment at least every 2 years TBD TBD TBD TBD

Enhanced

 Refreshment at least every 1.5 years TBD TBD TBD TBD

   COMPAQ

Service Level Service Characteristic Low Med High Laptop (P1)

Basic

 Refreshment at least every 4 yrs. w/
no more than a 3 yr. avg.		 TBD TBD TBD TBD

Regular

 Refreshment at least every 3 years INCL INCL INCL INCL

Premium

 Refreshment at least every 2 years TBD TBD TBD TBD

Enhanced

 Refreshment at least every 1.5 years TBD TBD TBD TBD



     Software Technology Refreshment

Service Level Service Characteristic Price

Regular

 Refreshment w/in 1 yr. of the latest release by the software vendor TBD

Enhanced
(Due Diligence
Required)

 Refreshment w/in 1 yr. of the latest release by the software vendor plus provides the capability to request and receive software refreshment within 1/2 year of the latest release by the software vendor, on an individual software product basis. DD



     Moves, Adds, Changes

Service
Level		 Quantities Service Characteristic Price

Regular
<= 5 moves/adds/changes Completed within 2 workdays
6 - 24 moves/adds/changes Completed within 5 workdays
25 - 50 moves/adds/changes Completed within 10 workdays
> 50 moves/adds/changes Requires time to be negotiated with the Vendor
Catalog orders Installed and operational within 10 workdays of request
INCL

Enhanced
<= 5 moves/adds/changes Completed within 1 workday
6 - 24 moves/adds/changes Completed within 2 workdays
25 - 50 moves/adds/changes Completed within 5 workdays
> 50 moves/adds/changes Requires time to be negotiated with the Vendor
Catalog orders Installed and operational wuthin 5 workdays of request
TBD



     LAN Services

Service Level Service Characteristic Price

None

    

Standalone

 No network connection; i.e. desktop is standalone  

Remote-S LAN access

 Remote LAN access using a standard modem INCL

Remote-W LAN access

 Remote LAN access using a wireless modem INCL

Regular LAN access

 LAN access at rates less than or equal to 20 Mbps with a guaranteed throughput capability of 3 megabits per second for files 1 megabyte or less in size on the operating network. INCL

Fast LAN (Due
Diligence Required)

 LAN access at rates in the range of 20 - 100 Mbps with a guaranteed throughput capability of 30 megabits per second for files 10 megabytes or less in size on the operating network. DD

Huge LAN (Due
Diligence Required)

 LAN access at rates greater than 100 Mbps second with guaranteed throughput capability greater than 100 megabits per second for files 50 megabytes or less in size with "Quality of Service" characteristics (e.g., bandwidth reservation) on the operating network. DD



     Integrated Customer Support/Help Desk

Service Level Service Characteristic Price

Basic

 Service request (e.g., maintenance) call only
Hours of operation: 6:00am to 6:00pm local time on workdays		 INCL

Regular

 Full services
Hours of operation: 6:00am to 6:00pm local time on workdays;
Acknowledgment of request within 1 hour		 INCL

Regular-WE

 Full services
Hours of operation: 6:00am to 6:00pm local time on workdays and Saturday;
Acknowledgment of request within 1 hour		 TBD

Enhanced

 Full services
Hours of operation: 6:00am to midnight local time on workdays;
Acknowledgment of request within 1 hour		 TBD

Enhanced-WE

 Full services
Hours of operation: 6:00am to midnight local time on workdays and Saturday;
Acknowledgment of request within 1 hour		 TBD

Premium

 Full services
24x365 operations; Acknowledgment of request within 30 minutes		 TBD



     Training

Service Level Service Characteristic Price

None

 No training is provided  

Basic

 Familiarization with major upgrades DD

Click here for training prices.



     System Administration

Service Level Service Characteristic Price

Basic

 Protocol administration and network security compliance only. Response within 2 workdays for customer requests. INCL

Regular

 Basic network security compliance; basic security monitoring and management; performance monitoring and optimization; problem tracking and error detection; account management; configuration management; and user support. Response by next workday for customer requests. TBD

Enhanced
(Due Diligence
Required)

 Basic network security compliance; basic and enhanced security monitoring and management; performance monitoring and optimization; problem tracking and error detection; account management; configuration management; and user support. Response within 4 work hours for customer requests. DD



     Shared Peripheral Services

Service Level Service Characteristic Price

None

 No shared peripheral services  

Basic (Due
Diligence Required)

 Access to networked black and white print services within 250 feet on the same floor DD

Regular (Due
Diligence Required)

 Access to networked black and white print services within 150 feet on the same floor, and color print services within the user's building DD

Enhanced (Due
Diligence Required)

 Access to networked black and white print services within 60 feet on the same floor, and color print services on the same floor DD



     File services (Included with System Admin.)

Service Level Service Characteristic Price

None

 No file services  

Basic (incl. with
System Administration)

 Fixed amount of server file space per user INCL

Regular (Due
Diligence Required)

 Twice the amount of server file space provided per user under the Basic service level DD

Enhanced (Due
Diligence Required)

 Five times the amount of server file space provided per user under the Basic service level DD



     Local Data Backup and Restore Services

Service Level Service Characteristic Price

None

 No local data backup and restore services  

Basic (Due
Diligence Required)

 Requires backups of user data to be performed weekly DD

Regular (Due
Diligence Required)

 Requires backups of user data to be performed daily DD

Enhanced (Due
Diligence Required)

 Requires backups of entire local disk to be performed daily DD



     Desktop Conferencing

Service Level Service Characteristic Price

None

 No desktop conferencing  

Basic (Due
Diligence Required)

 Basic audio/video/data teleconferencing (less than 384 kbps service) DD

Enhanced (Due
Diligence Required)

 Enhanced audio/video/data teleconferencing service (greater than or equal to 384 kbps service) DD



     Laptop Loaner Pool Management Services

Service Level Service Characteristic Price

None

 No loaner management  

Basic (Due
Diligence Required)

 Loaner laptop with standard DCS configuration provided upon request, when available, no later than COB next business day DD